Privacy Policy
Your privacy matters to us
At House of Abyss, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
Information We Collect
We collect information that you provide directly to us, such as your name, email address, phone number, and shipping address when you create an account, place an order, or contact us. We use Firebase Authentication with magic link sign-in — we do not store passwords. Payment is handled via Cash on Delivery (COD), so we do not collect or store credit card or banking information.
How We Use Your Information
We use the information we collect to process and fulfill your orders, communicate with you about your account or transactions, send you order status updates, improve our website and services, and comply with legal obligations. We do not sell your personal information to third parties.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can choose to disable cookies through your browser settings, though this may affect certain functionalities of our website.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely in Firebase Firestore. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Third-Party Services
We use trusted third-party services to operate our business: Firebase (Google) for authentication, database storage, and hosting; and Resend for transactional emails (order confirmations, status updates). These providers have access to personal information only as needed to perform their functions and are obligated not to disclose or use it for other purposes.
Your Rights
You have the right to access, update, or delete your personal information. If you would like to exercise any of these rights, please contact us using the information below.
Contact Us
If you have any questions about this Privacy Policy, please contact us at customers@houseofabyss.com.