Warranty & Product Quality
Our commitment to the quality of every piece
Every House of Abyss piece is inspected before it ships. This policy covers manufacturing defects — for change-of-mind or sizing returns, please see our Returns & Exchanges page instead.
What's Covered
If your item arrives with a manufacturing defect (for example, faulty stitching, hardware, or print) or doesn't match what you ordered, we will repair, replace, or refund it at no cost to you, including return shipping.
Reporting a Defect
Please contact us within 7 days of delivery with your order number and photos of the issue, so we can resolve it as quickly as possible.
What's Not Covered
Normal wear and tear, damage from improper washing or care, or alterations made after delivery are not covered under this policy.
Contact Us
For any warranty claim, reach out to us at customers@houseofabyss.com.