Terms of Use

Who can use our services

You must be 18 or older to create an account or use the app. By using our services, you confirm that you are.

The app is for customers who have received at least one House of Abyss order. If every order you received has been returned, access ends 30 days after the latest return, until you receive a new order.

Rights and obligations of the parties

The seller and owner of houseofabyss.com is the individual trader Nguyễn Hoàng Long (personal tax code 001098040173), residing at 1518, CT5-X2, Bắc Linh Đàm, Hoàng Liệt, Hà Nội; phone 0903458686; email customers@houseofabyss.com. The website sells only the seller's own products; there are no other sellers on the platform.

The seller (who also owns the website) has the right and duty to:

• set, publish and apply the conditions for using the website and for transactions on it; publish full, accurate information about products, prices and discounts before the buyer orders;
• deliver the product quality as described, and meet all delivery, warranty, return and refund obligations under the published policies;
• keep the website running safely and reliably, and protect buyers' personal information;
• suspend or close accounts that break these terms or the law, and refuse or cancel orders in the cases set out in these terms;
• receive and resolve feedback, requests and complaints under the Complaints Policy;
• meet its tax obligations, and cooperate with and provide information to the competent authorities when required.
• The buyer has the right to consumer protection; to full, accurate information about the products and the seller; to choose products, payment and delivery methods; to the protection of their personal data; and to have feedback and complaints resolved.
• The buyer must give the necessary, accurate information when ordering; pay in full and on time; follow the law and the website's transaction conditions; and not use the website to break the law.

Your account

Keep your sign-in details secure and tell us at once if you think someone else has used your account. You are responsible for what happens under your account. You can delete your account at any time in the app (Settings → Account center → Delete account) or at houseofabyss.com/delete-account.

Products and pricing

All products are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice. We make every effort to display accurate colors and images, but we cannot guarantee that your device's display will accurately reflect the actual product.

Orders and payment

When you place an order, you agree to provide current, complete and accurate purchase and account information. We accept cash on delivery (COD) and bank transfer through the order's VietQR code (paid within 5 minutes); see our Payment Policy. We may refuse or cancel an order when an item is out of stock, when a price or product detail was wrong because of an error, when a bank-transfer order isn't paid in time, when the delivery details are invalid, or when there are signs of fraud; we'll tell you and refund anything you paid.

Shipping and delivery

We deliver across Vietnam with Viettel Post. Viettel Post calculates the shipping fee from the address, weight and service; if its system can't give a rate at that moment, a flat 15,000 VND fee applies. Delivery times are estimates (typically 1–5 working days, depending on the service and area) and run from the date of shipping, not the date of order. We are not responsible for delays caused by carrier issues or circumstances beyond our control. Risk of loss and title for items pass to you upon delivery.

Returns and exchanges

We accept returns within 7 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Once we approve a return, we book Viettel Post to collect it from your address, free. After we receive and check the item, we refund you by bank transfer to the account you give us, within 3–5 working days. See our Returns page for detailed instructions.

Garments with NFC tags

Some garments contain an NFC tag that connects them to the app. When you adopt a garment, the tag is linked to your account. Any app user who scans the tag can ask to connect with you, so treat it like a contact card. You can pause the tag in the app (Settings → Shirt connections); if you give away or sell the garment, pause the tag and contact us to unlink it. Do not copy, alter or tamper with tags, or use them to impersonate someone else.

What you share in the app

You keep ownership of the posts, photos, messages and other content you share. You give us a limited licence to store, display and deliver it to the people you choose, only to run the app. You are responsible for what you share and for having the right to share it, including photos of other people.

Community rules

You may not use our services to:

• harass, threaten, stalk or harm anyone, including by using their location or NFC tag;
• share content that is illegal, sexually explicit, hateful, defamatory or infringes someone else's rights;
• share another person's personal data without their permission;
• impersonate someone, or create accounts for anyone other than yourself;
• send spam or unsolicited promotions;
• break, overload, reverse-engineer or gain unauthorised access to the app, website or their data.

Removing content and suspending accounts

We may remove content, or suspend or close an account, that breaks these terms or the law. Where appropriate we will tell you why. You can stop using our services and delete your account at any time.

Our responsibility to you

House of Abyss shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or products. Our total liability to you for any claim shall not exceed the amount you paid for the product in question.

Nothing in these terms limits your rights as a consumer under Vietnamese law, including your rights over faulty goods.

Changes to these terms

We may update these terms. We will post the new version here with a new date and tell you in the app or by email if the changes are significant. If you keep using our services after that, the new terms apply.

Governing law and disputes

These terms are governed by the laws of Vietnam. If a dispute arises, please contact us first so we can try to resolve it together. If we cannot, it will be settled by the competent court of Vietnam.