FAQ

Pick a product, colour and size, and add it to your cart. At checkout, sign in with your Google or Apple account, enter your delivery address, and choose a delivery service and a payment method.

Cash on delivery (COD) and bank transfer. For a bank transfer, after you place the order you get a VietQR code made for that order, with the amount and transfer note filled in; pay within 5 minutes, and the order is confirmed automatically once the right amount arrives with the right note. We don't take card payments.

We deliver across Vietnam with Viettel Post, usually in 1–5 working days depending on the service and the area. Viettel Post calculates the shipping fee from your address, the order's weight and the service you choose; the estimated fee is shown before you order, and the final amount is in your order confirmation email.

You can request a cancellation from the order page in your account before the order is delivered; we'll review it and reply. To change an order's details, contact us as soon as possible at customers@houseofabyss.com or 0903458686 with your order number.

We accept returns within 7 days of delivery, for items that are unworn, unwashed and still tagged. Start from the order page in your account, or fill in the form on the Returns page. Once we approve it, we book Viettel Post to collect the parcel from your address, free; after we receive and check it, we refund you by bank transfer to the account you give us, within 3–5 working days.

See the Size Guide page for detailed measurements; product pages show the size chart too. If you're between sizes, we recommend sizing up.

Not yet: we deliver only within Vietnam.

Go to Track Order and enter your order number and the email of the account you ordered with; the order status is also in your account's orders. Once we prepare your shipment, Track Order shows the Viettel Post tracking number and the latest status, and you get emails when we prepare it and when it's out for delivery.

Tell us within 7 days of receiving it, with your order number and photos of the problem. We'll repair it, replace it or refund you, and Viettel Post collects it free.

Follow the care label on the garment. In general, washing cold and drying naturally keeps the quality and fit.

We don't offer gift cards at the moment.

By email at customers@houseofabyss.com, through the form on our Contact page, or by phone at 0903458686 (Monday – Friday 9:00 – 18:00, Saturday – Sunday 10:00 – 17:00).